Upcoming Events

Most of us work with well-intentioned people. However, difficult issues surface and require our attention, whether it is about scarce resources, misaligned goals, unpredictable policies, differences in opinions, or unprofessional behavior. These skills are the best way to guard against groupthink and invite multiple perspectives and build trust. In this course you will learn how […]

We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them.

Interacting with people is a large part of our jobs and how we use our emotions and react to others affects our performance. Explore ways to understand your own emotions and how to perceive the emotions of others. Find ways to strengthen relationships, build networks and find common ground. Generate ideas and “next steps” for […]

Would you like to substantially increase your ability to communicate with other people? Can you imagine the ways this might benefit you in your career, your day-to-day dealings with people, and in your personal relationships? "Relationship Strategies" assembles a number of simple tools that can be easily applied to improve both business and interpersonal relationships. […]

Effective managers create and cultivate collaboration and teamwork in order for their unit to reach its full potential. In this session, we will discuss tactics managers can use to build a collaborative team. Specifically, we will look at team development from a manager perspective and how to facilitate decisions that everyone can commit to by […]

How many meetings have you attended or conducted where they just seemed like wasted time? Well, no more! Attend this workshop to learn techniques for planning and facilitating effective meetings. This workshop qualifies for CPE Credit for Florida CPAs.