The Art of Difficult Conversations

Most of us work with well-intentioned people. However, difficult issues surface and require our attention, whether it is about scarce resources, misaligned goals, unpredictable policies, differences in opinions, or unprofessional behavior. These skills are the best way to guard against groupthink and invite multiple perspectives and build trust. In this course you will learn how to prepare for, initiate and conduct difficult conversations that can yield positive outcomes. Pre-registration required in myTraining. A link to Zoom will be sent to registered participants.

This workshop counts as an elective in the Supervisory Challenge certificate program.