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Quality Customer Service

November 18 @ 1:30 pm - 4:30 pm

We all have customers–The question is “Do we serve them well?” In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them. Pre-registration required in myTraining. A link to Zoom will be sent to registered participants.

This class counts toward the Thrive@UF certification.