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October 21, 2020 @ 9:00 am - 12:00 pm
Assertiveness is a skill you can acquire, not a personality trait that some people are born with and others are not. When we communicate assertively, we express our feelings, thoughts, and wishes–standing up for our legitimate rights without violating the rights of others. In this workshop, you’ll learn to: Distinguish between assertive, aggressive, and non-assertive (or passive) behaviors. Include the three parts of an assertive message in your communication approach. Listen assertively by concentrating your attention on the other person. Respond appropriately to criticism Building on the topics discussed in “Communication Confidence,” this workshop highlights communication skills that are essential in many day-to-day situations. Improve your relationships and personal effectiveness at work and at home: Attend “Communicate Assertively!” Pre-registration required in myTraining. A link to Zoom will be sent to registered participants.
This class counts toward the Business Communications certification.