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Take Charge of Change

Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away–or at least slow down? If so, this class is […]

Quality Customer Service

We all have customers–The question is “Do we serve them well?” In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, […]

Power Writing

Make your writing fast, fun, and fabulous! Come to Power Writing and learn how to design power-packed documents that your readers will actually enjoy. In this class we will focus […]

Email Effectiveness

Do you control your email or does your email control you? Is email the best communication tool? Most of us spend a good part of our day using this powerful […]

Communicate Assertively

Assertiveness is a skill you can acquire, not a personality trait that some people are born with and others are not. When we communicate assertively, we express our feelings, thoughts, […]

Now Hear This

Did you know that as much as 40% of the average workday is spent listening to others? That’s close to half of your day! Isn’t it time, therefore, to stop […]

Now Hear This

Did you know that as much as 40% of the average workday is spent listening to others? That’s close to half of your day! Isn’t it time, therefore, to stop […]

Attitude: Radiating Possibility

Transform old attitudes of negativity and doubt to new attitudes of courage and possibility! Attend “Attitude: Radiating Possibility!” This program features the work of Ben Zander, world-famous conductor of the […]

Communication Confidence

Most of us think we’re good communicators. Listening and talking are things we engage in all the time, so we assume we do it well. Unfortunately, that’s often not the […]

Communication Confidence

Most of us think we’re good communicators. Listening and talking are things we engage in all the time, so we assume we do it well. Unfortunately, that’s often not the […]