Articles Tagged “Training”

Most of us think we’re good communicators. Listening and talking are things we engage in all the time, so we assume we do it well. Unfortunately, that’s often not the […]

This course is intended for anyone with tier 1, 2, or 3 fiscal responsibility. The course will define fraud, discuss the different types, and differentiate between theft and fraud. This […]

Things change rapidly and continually at work which requires us to address unanticipated, uncertain, time-pressured and complex problems and decisions. In this session we will consider how critical thinking, along […]

Would you like to substantially increase your ability to communicate with other people? Can you imagine the ways this might benefit you in your career, your day-to-day dealings with people, […]

Participants will define Emotional Intelligence (EI) as a leadership and management competency, building upon a model for emotional and social competency. At the end of this session, participants will be […]

Did you know that as much as 40% of the average workday is spent listening to others? That’s close to half of your day! Isn’t it time, therefore, to stop […]

Effective managers create and cultivate collaboration and teamwork in order for their unit to reach its full potential. In this session, we will discuss tactics managers can use to build […]

Conflict is part of our daily lives and can undermine our success unless we get better at using it effectively. As surprising as this might sound, we want conflict in […]

Being a new manager has its challenges–whether it is a result of being new to a work unit, shifting from peer to supervisor, or just being new to management in […]

Assertiveness is a skill you can acquire, not a personality trait that some people are born with and others are not. When we communicate assertively, we express our feelings, thoughts, […]