Upcoming Events › Training & Organizational Development

Whenever we respond to another person, we are giving feedback. Feedback may be based on many things. It may take many forms. And only some feedback is useful. Providing clear, timely, meaningful feedback improves employee performance. It avoids attacks, judgments, and name-calling, and it uses reinforcement to point out positive behavior that can be repeated […]

Have you ever been in a meeting or making a presentation and wished you had prepared more fully? Has stage fright ever had an impact on your effectiveness? This program can help! Attend this program and learn how to: Reduce stage fright; Deliver with professionalism; and Apply the basics of public speaking by focusing on […]

Bring invoices you need to process for payment and questions about setting up requisitions so it’s easier to process payments. This lab is designed for Requestors and Approvers in myUF Market and Reviewers and Approvers in myPayment Solutions. The workshop will begin with an overview of best practices and discussion/demonstrations for setting up purchase orders […]

Conflict is part of our daily lives and can undermine our success unless we get better at using it effectively. As surprising as this might sound, we want conflict in the workplace; but it has to be the right kind of conflict. In this class you will learn how to build your conflict competence/fitness to […]

We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them. Pre-registration required in myTraining. A link to Zoom will be sent to registered participants. […]

The University of Florida is a complex place with various funding sources. This workshop will introduce UF's sources of funds along with the accompanying rules, or directives, that govern how each type of moneys may be spent. Participants will learn about "allowable expenditures" for each funding source and have a chance to practice applying the […]

In this course, the participants will be introduced to an "internal control framework" and study the key concepts together with a series of questionnaires that will guide them in performing unit based internal control self-assessments. It will clarify the most dreaded auditor terms such as "segregation of duties", "dual controls", "risk assessment" and provide common […]

Coaching is a dynamic, "face-to-face" leadership style! This session will give you practical tips on how to use this style to be a coach and to become a better manager. This interactive session introduces practical ideas and techniques that you can put into practice immediately. During the program, you will review and discuss: The five […]

In "Leading the Challenge of Change," participants will discuss why change is difficult, what they can and should expect when implementing change, and how they--as leaders or "change agents"--can make changes more effectively by taking employee response into account. By focusing on normal responses to change, along with the impact of resistance to change and […]

The research is overwhelming—our brains aren’t built for multitasking. When we constantly juggle various cognitive tasks, we experience decreased productivity, impaired cognitive ability, increased stress, and diminished creativity—all of which reduce us to fractions of the effective professionals we are capable of being. Many professionals surrender to a frantic and unfocused workstyle out of the […]

Would you like to substantially increase your ability to communicate with other people? Can you imagine the ways this might benefit you in your career, your day-to-day dealings with people, and in your personal relationships? "Relationship Strategies" assembles a number of simple tools that can be easily applied to improve both business and interpersonal relationships. […]