Articles Tagged “Training”

Communication is consistently identified as one of the most important tasks of a manager. In this session, we will identify key issues, challenges, and strategies to help managers communicate effectively […]

Whenever we respond to another person, we are giving feedback. Feedback may be based on many things. It may take many forms. And only some feedback is useful. Providing clear, […]

Whenever we respond to another person, we are giving feedback. Feedback may be based on many things. It may take many forms. And only some feedback is useful. Providing clear, […]

“It takes too much time to plan–besides, I’ve been successful so far without planning.” “Everything I have to do is important.” Sound familiar? In today’s work environment, supervisors often are […]

“It takes too much time to plan–besides, I’ve been successful so far without planning.” “Everything I have to do is important.” Sound familiar? In today’s work environment, supervisors often are […]

In “Leading the Challenge of Change,” participants will discuss why change is difficult, what they can and should expect when implementing change, and how they–as leaders or “change agents”–can make […]

We all have customers–The question is “Do we serve them well?” In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, […]

Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away–or at least slow down? If so, this class is […]

Did you know that as much as 40% of the average workday is spent listening to others? That’s close to half of your day! Isn’t it time, therefore, to stop […]

Being a new manager has its challenges–whether it’s a result of being new to a work unit, shifting from peer to supervisor, or just being new to management in general. […]