Articles Tagged “Training”

Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away–or at least slow down? If so, this class is […]

Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away–or at least slow down? If so, this class is […]

We all have customers–The question is “Do we serve them well?” In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, […]

Why should leaders care about mindfulness? We’ll explore what research on leadership effectiveness tells us about the ways the mind shapes our behavior and ripples out to affect the teams […]

“Bill’s work is not up to speed, but I’m afraid he’s going to get angry if I tell him.” “Mary does good work . . . when she actually comes […]

“It takes too much time to plan–besides, I’ve been successful so far without planning.” “Everything I have to do is important.” Sound familiar? In today’s work environment, supervisors often are […]

“It takes too much time to plan–besides, I’ve been successful so far without planning.” “Everything I have to do is important.” Sound familiar? In today’s work environment, supervisors often are […]

Effective managers create and cultivate collaboration and teamwork in order for their unit to reach its full potential. In this session, we will discuss tactics managers can use to build […]

Most of us work with well-intentioned people. However, difficult issues surface and require our attention, whether it is about scarce resources, misaligned goals, unpredictable policies, differences in opinions, or unprofessional […]

Things change rapidly and continually at work which requires us to address unanticipated, uncertain, time-pressured and complex problems and decisions. In this session we will consider how critical thinking, along […]