Upcoming Events

We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them.

Participants will define Emotional Intelligence (EI) as a leadership and management competency, building upon a model for emotional and social competency. At the end of this session, participants will be able to identify how emotional intelligence affects leadership and will have generated ideas and next steps to leverage their emotional intelligence in the workplace for […]

In this session, you will gain practical knowledge of immigration requirements and terminology related to assisting international students in attaining and maintaining legal status in the U.S. You will also develop working knowledge of the assistance and guidance available through the UF International Center. Specific objectives of the class include: Learning important terminology (F1, 1-20, […]

This Pro3 workshop will introduce key concepts surrounding course scheduling at the University of Florida. In this session, the schedule calendar will be discussed and an overview of relevant web screens will be provided. Additionally, participants will learn how to schedule classroom space, the final exam requirement, and instructors. Use of web-based templates also will […]

In this session, participants will be exposed to essential information about protecting privacy including privacy application in academia, global privacy regulations and personal privacy protections. This session will seek to: Introduce relevant privacy laws and policies that affect how the University conducts business. Explain the role of each employee and responsibilities for managing data. Describe […]

This workshop is designed to increase participants’ understanding of Other Personnel Services (OPS) employment at UF so they may manage the appointment processes associated with these employees more effectively and ensure other relevant guidelines are followed. This workshop will introduce general concepts surrounding OPS appointments and will discuss general OPS employment, student employment, and Academic […]

Designed for payroll processors, department administrators, and supervisors, this session provides an in-depth review of UF leave policy and facilitates a better understanding of FMLA and extended leaves of absence. Leave Policy is part of the Pro3 HR/Payroll track.

Most of us work with well-intentioned people. However, difficult issues surface and require our attention, whether it is about scarce resources, misaligned goals, unpredictable policies, differences in opinions, or unprofessional behavior. These skills are the best way to guard against groupthink and invite multiple perspectives and build trust. In this course you will learn how […]

What is your “why”? What motivates you in your professional life? What future do you wish to create during your career? This course will help you leverage the power of storytelling to tap into your passions and purpose and unleash your best work performance. Your story is important and meaningful. By reflecting on your experiences […]

Most of us think we're good communicators. Listening and talking are things we engage in all the time, so we assume we do it well. Unfortunately, that's often not the case. Attend "Communication Confidence" to learn a number of skills and tools to improve the way you communicate with others. Behind these skills are these […]

Join this this class to learn how to navigate travel at the University of Florida. In this course you will get the opportunity to collaborate with your peers and learn all about the travel directives. This critical-thinking workshop is designed for departmental representatives that perform travel-related duties. You will receive a deep dive into travel-related […]

"It takes too much time to plan--besides, I've been successful so far without planning." "Everything I have to do is important." Sound familiar? In today's work environment, supervisors often are bombarded with simply too much to do. And, while it is true that we don't have enough time to do it all--it is equally true […]