Upcoming Events

Explore how a Growth Mindset can encourage continuous improvement and innovation. This perspective can free people to think creatively and hold themselves accountable for their results. Experience a life-changing way of tackling work-related problems. In this session, we’ll: • Define the growth and fixed mindset • Identify why and how we learn from failure • […]

Communication is consistently identified as one of the most important tasks of a manager. In this session, we will identify key issues, challenges, and strategies to help managers communicate effectively with team members. Topics covered will include: - Focal points of communication and communication breakdown for managers - Tools for influencing and knowing when to […]

Elevate your leadership by mastering the six essential roles of an effective coach. In this course, managers will gain invaluable coaching skills to empower teams and drive performance. Learn techniques like the GROW model for structured coaching conversations and delivering constructive feedback. Practice scenarios to build trust, increase motivation, and foster accountability as a coach. […]

Project management, whether aimed at improving service or solving major organizational problems, requires a different set of management skills than those needed to oversee routine operations. Project management involves leading a diverse group of employees who are working in an environment that is highly dependent upon planning, limited by budget and scheduling controls, and subject […]

Participants will define "accountability" as a leadership competency and explore ways to incorporate accountability in their interactions with employees. The overall objective of the workshop is to identify ways to positively impact performance and work culture to get great results.

Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away--or at least slow down? If so, this class is for you. During this course, participants will: Examine the initial normal reactions to change Explore ways to overcome resistance to change Prepare a personal plan--including […]

Being a new manager has its challenges--whether it is a result of being new to a work unit, shifting from peer to supervisor, or just being new to management in general. Attend this workshop to learn how to manage that transition successfully. The workshop also will provide a useful framework for establishing your role as […]

"It takes too much time to plan--besides, I've been successful so far without planning." "Everything I have to do is important." Sound familiar? In today's work environment, supervisors often are bombarded with simply too much to do. And, while it is true that we don't have enough time to do it all--it is equally true […]

Discover how gratitude can transform your mindset, relationships, and workplace culture. In this interactive course, participants will explore the psychological and physiological benefits of gratitude, and practice strategies to apply gratitude personally and professionally. Whether you’re looking to boost morale, foster stronger connections, or simply bring more positivity into your day, this course offers practical […]

Most of us work with well-intentioned people. However, difficult issues surface and require our attention, whether it is about scarce resources, misaligned goals, unpredictable policies, differences in opinions, or unprofessional behavior. These skills are the best way to guard against groupthink and invite multiple perspectives and build trust. In this course you will learn how […]

We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them.

Interacting with people is a large part of our jobs and how we use our emotions and react to others affects our performance. Explore ways to understand your own emotions and how to perceive the emotions of others. Find ways to strengthen relationships, build networks and find common ground. Generate ideas and “next steps” for […]