Upcoming Events

We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them. Pre-registration required in myTraining. A link to Zoom will be sent to registered participants. […]

Designed for payroll processors, department administrators, and supervisors, this session provides an in-depth review of UF leave policy and facilitates a better understanding or FMLA and extended leaves of absence. For anyone who interacts with the myUFL Time and Labor module and/or manages time-worked and leave, this session is for you! Leave Policy is part […]

Why should leaders care about mindfulness? We’ll explore what research on leadership effectiveness tells us about the ways the mind shapes our behavior and ripples out to affect the teams we lead and our organization’s overall effectiveness. By cultivating self-awareness, we can become more conscious of our automatic reactions, assumptions and actions, which can help […]

This session is designed to help our UF Campus capitalize on an untapped talent pool - military veterans. The goal of this session is to provide resources and tools to broaden the applicant pool when looking to hire the best and the brightest talent. In this session, we will: Define how to identify and tap […]

No matter where someone’s role lies in an organizational chart, every person has the capacity to influence others around them. Every person can wield the power of influence to make change if they understand how influence works. In this course, you will learn what influence is along with what it is not, which builds into […]

Conflict is part of our daily lives and can undermine our success unless we get better at using it effectively. As surprising as this might sound, we want conflict in the workplace; but it has to be the right kind of conflict. In this class you will learn how to build your conflict competence/fitness to […]

We know that leaders have a significant impact on creating a culture of belonging within a team or department. In this session, we will explore how leaders can foster engagement and a feeling of belonging. What does it look like? How does a leader cultivate a team environment where the contributions of all members are […]

In this course, the participants will be introduced to an "internal control framework" and study the key concepts together with a series of questionnaires that will guide them in performing unit based internal control self-assessments. It will clarify the most dreaded auditor terms such as "segregation of duties", "dual controls", "risk assessment" and provide common […]

This Pro3 workshop will introduce key concepts surrounding course scheduling at the University of Florida. In this session, the schedule calendar will be discussed and an overview of relevant web screens will be provided. Additionally, participants will learn how to schedule classroom space, the final exam requirement, and instructors. Use of web-based templates also will […]

Purchasing 101 is an introduction and overview of the purchasing policies, regulations and statutes that govern purchasing at the University. This workshop is for requisition initiators and department approvers who work with requisitions and purchase orders. Topics covered include elements of a good quote, dollar levels for verbal and written quotes, definitions of public solicitations […]