Upcoming Events › Training & Organizational Development

Being a new manager has its challenges--whether it's a result of being new to a work unit, shifting from peer to supervisor, or just being new to management in general. Attend this workshop to learn how to manage that transition successfully.The workshop also will provide a useful framework for establishing your role as a UF […]

We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them. Pre-registration required in myTraining. A link to Zoom will be sent to registered participants. […]

Things change rapidly and continually at work which requires us to address unanticipated, uncertain, time-pressured and complex problems and decisions. In this session we will consider how critical thinking, along with self-awareness and understanding of the mental shortcuts we often, and unknowingly, take can be integrated into a process to help cultivate good judgment. Pre-registration […]

Leading with Courage: What does it mean to have courage in leadership? Every day leaders are faced with situations that demand varying levels of courage to make the right decisions and to act boldly for the greater good. This course explores five choices we can make as leaders that create productive and healthy work environments. […]

Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away--or at least slow down? If so, this class is for you. During this course, participants will: Examine the initial normal reactions to change; Explore ways to overcome resistance to change; and Prepare a personal […]

Did you know that as much as 40% of the average workday is spent listening to others? That's close to half of your day! Isn't it time, therefore, to stop and make sure you're using your time to its greatest advantage? Take a few moments and ask yourself: Are you an effective listener? How often […]

The focus of this workshop is on the role of the leader in setting a personal example. Emphasis will be on the leadership competencies of "role model," "integrity," and "humility." At the end of this session, participants will be able to identify the key aspects of integrity and humility and have generated ideas and action […]

Communication is consistently identified as one of the most important tasks of a manager. In this session, we will identify key issues, challenges, and strategies to help managers communicate effectively with team members. Topics covered will include: Focal points of communication and communication breakdown for managers; Tools for influencing and knowing when to use them; […]

Interacting with people is a large part of our jobs and how we use our emotions and react to others affects our performance. Explore ways to understand your own emotions and how to perceive the emotions of others. Find ways to strengthen relationships, build networks and find common ground. Generate ideas and “next steps” for […]