Upcoming Events › Training & Organizational Development

Explore how a Growth Mindset can encourage continuous improvement and innovation. This perspective can free people to think creatively and hold themselves accountable for their results. Experience a life-changing way […]

Communication is consistently identified as one of the most important tasks of a manager. In this session, we will identify key issues, challenges, and strategies to help managers communicate effectively […]

Elevate your leadership by mastering the six essential roles of an effective coach. In this course, managers will gain invaluable coaching skills to empower teams and drive performance. Learn techniques […]

Project management, whether aimed at improving service or solving major organizational problems, requires a different set of management skills than those needed to oversee routine operations. Project management involves leading […]

Participants will define "accountability" as a leadership competency and explore ways to incorporate accountability in their interactions with employees. The overall objective of the workshop is to identify ways to […]

Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away--or at least slow down? If so, this class is […]

Being a new manager has its challenges--whether it is a result of being new to a work unit, shifting from peer to supervisor, or just being new to management in […]

"It takes too much time to plan--besides, I've been successful so far without planning." "Everything I have to do is important." Sound familiar? In today's work environment, supervisors often are […]

Discover how gratitude can transform your mindset, relationships, and workplace culture. In this interactive course, participants will explore the psychological and physiological benefits of gratitude, and practice strategies to apply […]

Most of us work with well-intentioned people. However, difficult issues surface and require our attention, whether it is about scarce resources, misaligned goals, unpredictable policies, differences in opinions, or unprofessional […]

We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, […]

Interacting with people is a large part of our jobs and how we use our emotions and react to others affects our performance. Explore ways to understand your own emotions […]