Project management, whether aimed at improving service or solving major organizational problems, requires a different set of management skills than those needed to oversee routine operations. Project management involves leading a diverse group of employees who are working in an environment that is highly dependent upon planning, limited by budget and scheduling controls, and subject […]
Participants will define Emotional Intelligence (EI) as a leadership and management competency, building upon a model for emotional and social competency. At the end of this session, participants will be able to identify how emotional intelligence affects leadership and will have generated ideas and next steps to leverage their emotional intelligence in the workplace for […]
Effective managers create and cultivate collaboration and teamwork in order for their unit to reach its full potential. In this session, we will discuss tactics managers can use to build a collaborative team. Specifically, we will look at team development from a manager perspective and how to facilitate decisions that everyone can commit to by […]
We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them.
In this course, the participants will be introduced to an "internal control framework" and study the key concepts together with a series of questionnaires that will guide them in performing unit based internal control self-assessments. It will clarify the most dreaded auditor terms such as "segregation of duties", "dual controls", "risk assessment" and provide common […]
Participants will define "accountability" as a leadership competency and explore ways to incorporate accountability in their interactions with employees. The overall objective of the workshop is to identify ways to positively impact performance and work culture to get great results.
Communication is consistently identified as one of the most important tasks of a manager. In this session, we will identify key issues, challenges, and strategies to help managers communicate effectively with team members. Topics covered will include: - Focal points of communication and communication breakdown for managers - Tools for influencing and knowing when to […]
"It takes too much time to plan--besides, I've been successful so far without planning." "Everything I have to do is important." Sound familiar? In today's work environment, supervisors often are bombarded with simply too much to do. And, while it is true that we don't have enough time to do it all--it is equally true […]
The research is overwhelming—our brains aren’t built for multitasking. When we constantly juggle various cognitive tasks, we experience decreased productivity, impaired cognitive ability, increased stress, and diminished creativity—all of which reduce us to fractions of the effective professionals we are capable of being. Many professionals surrender to a frantic and unfocused workstyle out of the […]
Explore how a Growth Mindset can encourage continuous improvement and innovation. This perspective can free people to think creatively and hold themselves accountable for their results. Experience a life-changing way of tackling work-related problems. In this session, we’ll: • Define the growth and fixed mindset • Identify why and how we learn from failure • […]
Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away--or at least slow down? If so, this class is for you. During this course, participants will: Examine the initial normal reactions to change Explore ways to overcome resistance to change Prepare a personal plan--including […]
How many meetings have you attended or conducted where they just seemed like wasted time? Well, no more! Attend this workshop to learn techniques for planning and facilitating effective meetings. This workshop qualifies for CPE Credit for Florida CPAs.
Being a new manager has its challenges--whether it is a result of being new to a work unit, shifting from peer to supervisor, or just being new to management in general. Attend this workshop to learn how to manage that transition successfully. The workshop also will provide a useful framework for establishing your role as […]
No matter where someone’s role lies in an organizational chart, every person has the capacity to influence others around them. Every person can wield the power of influence to make change if they understand how influence works. In this course, you will learn what influence is along with what it is not, which builds into […]
