We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them. Pre-registration required in myTraining. A link to Zoom will be sent to registered participants. […]
Things change rapidly and continually at work which requires us to address unanticipated, uncertain, time-pressured and complex problems and decisions. In this session we will consider how critical thinking, along with self-awareness and understanding of the mental shortcuts we often, and unknowingly, take can be integrated into a process to help cultivate good judgment. Pre-registration […]
Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away--or at least slow down? If so, this class is for you. During this course, participants will: Examine the initial normal reactions to change; Explore ways to overcome resistance to change; and Prepare a personal […]
Did you know that as much as 40% of the average workday is spent listening to others? That's close to half of your day! Isn't it time, therefore, to stop and make sure you're using your time to its greatest advantage? Take a few moments and ask yourself: Are you an effective listener? How often […]
