Articles Tagged “Training” 
Leading the Challenge of Change
In “Leading the Challenge of Change,” participants will discuss why change is difficult, what they can and should expect when implementing change, and how they–as leaders or “change agents”–can make […]
Quality Customer Service
We all have customers–The question is “Do we serve them well?” In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, […]
Take Charge of Change
Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away–or at least slow down? If so, this class is […]
Now Hear This
Did you know that as much as 40% of the average workday is spent listening to others? That’s close to half of your day! Isn’t it time, therefore, to stop […]
The New Manager
Being a new manager has its challenges–whether it’s a result of being new to a work unit, shifting from peer to supervisor, or just being new to management in general. […]
Leading with Courage
Leading with Courage: What does it mean to have courage in leadership? Every day leaders are faced with situations that demand varying levels of courage to make the right decisions […]
Cultivating Judgment: Critical thinking skills for complex work environments
Things change rapidly and continually at work which requires us to address unanticipated, uncertain, time-pressured and complex problems and decisions. In this session we will consider how critical thinking, along […]