Articles Tagged “Training”

Project management, whether aimed at improving service or solving major organizational problems, requires a different set of management skills than those needed to oversee routine operations. Project management involves leading […]

Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away–or at least slow down? If so, this class is […]

In “Leading the Challenge of Change,” participants will discuss why change is difficult, what they can and should expect when implementing change, and how they–as leaders or “change agents”–can make […]

Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away–or at least slow down? If so, this class is […]

We all have customers–The question is “Do we serve them well?” In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, […]

Make your writing fast, fun, and fabulous! Come to Power Writing and learn how to design power-packed documents that your readers will actually enjoy. In this class we will focus […]

Do you control your email or does your email control you? Is email the best communication tool? Most of us spend a good part of our day using this powerful […]

Did you know that as much as 40% of the average workday is spent listening to others? That’s close to half of your day! Isn’t it time, therefore, to stop […]

Assertiveness is a skill you can acquire, not a personality trait that some people are born with and others are not. When we communicate assertively, we express our feelings, thoughts, […]

Most of us think we’re good communicators. Listening and talking are things we engage in all the time, so we assume we do it well. Unfortunately, that’s often not the […]