Articles Tagged “Training” 
Quality Customer Service
We all have customers–The question is “Do we serve them well?” In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, […]
Take Charge of Change
Change happens. It is a real, concrete, often stressful fact of life. Do you ever wish that change would go away–or at least slow down? If so, this class is […]
Now Hear This
Did you know that as much as 40% of the average workday is spent listening to others? That’s close to half of your day! Isn’t it time, therefore, to stop […]
The New Manager
Being a new manager has its challenges–whether it’s a result of being new to a work unit, shifting from peer to supervisor, or just being new to management in general. […]
Leading with Courage
Leading with Courage: What does it mean to have courage in leadership? Every day leaders are faced with situations that demand varying levels of courage to make the right decisions […]
Cultivating Judgment: Critical thinking skills for complex work environments
Things change rapidly and continually at work which requires us to address unanticipated, uncertain, time-pressured and complex problems and decisions. In this session we will consider how critical thinking, along […]