Events for February 2026

Most of us work with well-intentioned people. However, difficult issues surface and require our attention, whether it is about scarce resources, misaligned goals, unpredictable policies, differences in opinions, or unprofessional behavior. These skills are the best way to guard against groupthink and invite multiple perspectives and build trust. In this course you will learn how […]

We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them.

Interacting with people is a large part of our jobs and how we use our emotions and react to others affects our performance. Explore ways to understand your own emotions and how to perceive the emotions of others. Find ways to strengthen relationships, build networks and find common ground. Generate ideas and “next steps” for […]

Would you like to substantially increase your ability to communicate with other people? Can you imagine the ways this might benefit you in your career, your day-to-day dealings with people, and in your personal relationships? "Relationship Strategies" assembles a number of simple tools that can be easily applied to improve both business and interpersonal relationships. […]

Effective managers create and cultivate collaboration and teamwork in order for their unit to reach its full potential. In this session, we will discuss tactics managers can use to build a collaborative team. Specifically, we will look at team development from a manager perspective and how to facilitate decisions that everyone can commit to by […]

"Thinking Strategically: Using Vision, Purpose, and Goals to Get Results" is a workshop for managers who want to learn ways to think more strategically in order to achieve team goals. During this session, participants will learn about the importance of having and articulating a clear vision and purpose for the team. Additionally, participants will learn […]

In "Leading the Challenge of Change," participants will discuss why change is difficult, what they can and should expect when implementing change, and how they--as leaders or "change agents"--can make changes more effectively by taking employee response into account. By focusing on normal responses to change, along with the impact of resistance to change and […]

Conflict is part of our daily lives and can undermine our success unless we get better at using it effectively. As surprising as this might sound, we want conflict in the workplace; but it has to be the right kind of conflict. In this class you will learn how to build your conflict competence/fitness to […]

Are you ready to land your next opportunity with confidence? Whether you're looking to transition into a new role at the University of Florida or take on additional responsibilities, we are here to help you succeed. Join us for an engaging session with some hands-on coaching where you'll learn how to: Identify and communicate your […]

The focus of this workshop is on the role of the leader in setting a personal example. Emphasis will be on the leadership competencies of "role model," "integrity," and "humility." At the end of this session, participants will be able to identify the key aspects of integrity and humility and have generated ideas and action […]

Assertiveness is a skill you can acquire, not a personality trait that some people are born with and others are not. When we communicate assertively, we express our feelings, thoughts, and wishes--standing up for our legitimate rights without violating the rights of others. In this workshop, you'll learn to: Distinguish between assertive, aggressive, and non-assertive […]