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Quality Customer Service

We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, […]

 

Emotional Intelligence for Leaders

Participants will define Emotional Intelligence (EI) as a leadership and management competency, building upon a model for emotional and social competency. At the end of this session, participants will be […]

 

Immigration 101: F-1 Student Regulations

In this session, you will gain practical knowledge of immigration requirements and terminology related to assisting international students in attaining and maintaining legal status in the U.S. You will also […]

 

Course and Academic Room Scheduling

This Pro3 workshop will introduce key concepts surrounding course scheduling at the University of Florida. In this session, the schedule calendar will be discussed and an overview of relevant web […]

 

Privacy in Today’s World of Higher Education

In this session, participants will be exposed to essential information about protecting privacy including privacy application in academia, global privacy regulations and personal privacy protections. This session will seek to: […]

 

Guide to OPS Employment for UF Administrators

This workshop is designed to increase participants’ understanding of Other Personnel Services (OPS) employment at UF so they may manage the appointment processes associated with these employees more effectively and […]

 

UF Leave Policy

Designed for payroll processors, department administrators, and supervisors, this session provides an in-depth review of UF leave policy and facilitates a better understanding of FMLA and extended leaves of absence. […]

 

The Art of Difficult Conversations

Most of us work with well-intentioned people. However, difficult issues surface and require our attention, whether it is about scarce resources, misaligned goals, unpredictable policies, differences in opinions, or unprofessional […]

 

Communication Confidence

Most of us think we're good communicators. Listening and talking are things we engage in all the time, so we assume we do it well. Unfortunately, that's often not the […]

 

UF Travel Directives Workshop

Join this this class to learn how to navigate travel at the University of Florida. In this course you will get the opportunity to collaborate with your peers and learn […]