Events for July 2025
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Communication Confidence
Communication Confidence
Most of us think we're good communicators. Listening and talking are things we engage in all the time, so we assume we do it well. Unfortunately, that's often not the case. Attend "Communication Confidence" to learn a number of skills and tools to improve the way you communicate with others. Behind these skills are these […]
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Embracing the Growth Mindset
Embracing the Growth Mindset
Explore how a Growth Mindset can encourage continuous improvement and innovation. This perspective can free people to think creatively and hold themselves accountable for their results. Experience a life-changing way of tackling work-related problems. In this session, we’ll: Define the growth and fixed mindset; Identify why and how we learn from failure; and Discuss strategies […]
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Now Hear This
Now Hear This
Did you know that as much as 40% of the average workday is spent listening to others? That's close to half of your day! Isn't it time, therefore, to stop and make sure you're using your time to its greatest advantage? Take a few moments and ask yourself: Are you an effective listener? How often […]
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Making Meetings Work
Making Meetings Work
How many meetings have you attended or conducted where they just seemed like wasted time? Well, no more! Attend this workshop to learn techniques for planning and facilitating effective meetings. This workshop counts as an elective in the Supervisory Challenge certificate program. Pre-registration required in myTraining. A link to Zoom will be sent to registered […]
Transforming Conflict
Transforming Conflict
Conflict is part of our daily lives and can undermine our success unless we get better at using it effectively. As surprising as this might sound, we want conflict in the workplace; but it has to be the right kind of conflict. In this class you will learn how to build your conflict competence/fitness to […]
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Attitude: Radiating Possibility
Attitude: Radiating Possibility
Transform old attitudes of negativity and doubt to new attitudes of courage and possibility! Attend "Attitude: Radiating Possibility!" This program features the work of Ben Zander, world-famous conductor of the Boston Philharmonic Orchestra. Together with his partner, Rosamund, Ben instills his values of coaching employees by talking about enriching lives with enthusiastic participation and defeating […]
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Relationship Strategies
Relationship Strategies
Would you like to substantially increase your ability to communicate with other people? Can you imagine the ways this might benefit you in your career, your day-to-day dealings with people, and in your personal relationships? "Relationship Strategies" assembles a number of simple tools that can be easily applied to improve both business and interpersonal relationships. […]
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Achieving Results
Achieving Results
This session focuses on a key workplace skill: identifying and achieving the desired results of your work. In this session, you will learn to: --Identify clearly what you want and define your priorities --Explore methods for persisting in the face of challenges --Create goals that are clear and compelling --Develop a strategy that leads to […]
Conversations for a Culture of Inclusion
Conversations for a Culture of Inclusion
Do you engage with your colleagues in a way that brings out their best? Does your team collaborate in a way that combines the unique talents and abilities of each member to achieve big goals? In this discussion-based course, you will discover specific inclusive behaviors and strategies proven to increase engagement, innovation, and productivity in […]
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Managing Up
Managing Up
Supervisors are expected to manage their employees. However, has it occurred to you that you have the power to influence the way you interact with your boss and “manage up?” The relationship you have with your supervisor impacts you in many ways including work/life integration, productivity, professional development, promotion, and your own well-being. Managing up […]
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Quality Customer Service
Quality Customer Service
We all have customers--The question is "Do we serve them well?" In this workshop, participants will identify customer expectations, review assertive communication as a key component of quality customer service, and discuss common customer service interactions and how to improve them. Pre-registration required in myTraining. A link to Zoom will be sent to registered participants. […]
Developing your Emotional Intelligence for Workplace Effectiveness
Developing your Emotional Intelligence for Workplace Effectiveness
Interacting with people is a large part of our jobs and how we use our emotions and react to others affects our performance. Explore ways to understand your own emotions and how to perceive the emotions of others. Find ways to strengthen relationships, build networks and find common ground. Generate ideas and “next steps” for […]
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Grammar Game
Grammar Game
Can business grammar be fun? Absolutely. This fast-paced and interactive class is designed to help you catch common grammar mistakes that can hurt your professional image and your credibility. During this course, participants will explore those essential grammar rules that every professional must know such as: - Subject/verb agreement - Who vs. whom; me vs. […]